You must've done something really bad to us or our friends, <name>. At any rate, I'm here to offer you a way to get our good graces back.
As you know, Winterspring is quite cold. With so many of us goblins coming from other cities, we could use a hand keeping warm. Bring me some runecloth and coal and I'll put in the good word for ya. Be warned though, our enemies are not going to take kindly to your helping us.
Thank you, <name>. You're on a quick path to redeeming yourself with our fair town.
The entirety of this quest happens at Winterspring